Dilbertesque Management

From the RISKS Digest :

"Some customers learn from experience," reports John Schwartz of The Times, paraphrasing Don DeMarco, vice president for business continuity & recovery services at IBM, `but seem to learn the wrong lesson.' He described a corporate client that survived a major flood with the help of his company's disaster recovery services, and then declined to renew its contract for the following year.

Mr. DeMarco said he was aghast. "Are you kidding?" he recalled asking. "We just saved your company."

The client, however, was unmoved. "We're in a hundred-year flood zone," Mr. DeMarco recalled him saying, "and it just happened."