"Some customers learn from experience," reports John Schwartz of The Times, paraphrasing Don DeMarco, vice president for business continuity & recovery services at IBM, `but seem to learn the wrong lesson.' He described a corporate client that survived a major flood with the help of his company's disaster recovery services, and then declined to renew its contract for the following year.
Mr. DeMarco said he was aghast. "Are you kidding?" he recalled asking. "We just saved your company."
The client, however, was unmoved. "We're in a hundred-year flood zone," Mr. DeMarco recalled him saying, "and it just happened."
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Monday 25 August 2003
Dilbertesque Management
From the RISKS Digest :
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Anonymous commenters - please add a signature (doesn't have to be your real name) on each post of yours. Anne O'Namus, Norm D. Ploom, Angry from Kent, Demosthenes, or even your real initials, it doesn't matter.
Commenters are expected to be polite to each other, but the same standard doesn't apply to comments regarding me.
Australian commenters are very very strongly advised to publish anonymously. Sydney alone has more defamation actions than the entire USA and UK. Nearly double that of the UK in fact.
As Google does not reliably inform me that a comment has been posted, and I have no control over first publication, I assert that all comments are innocently disseminated under the NSW DEFAMATION ACT 2005 - SECT 32 and similar acts.